At the time of making a reservation and deciding to purchase flight(s)/Accommodation/car hire, you pledge that you are authorised to accept and do accept, on behalf of all passengers, the terms and conditions of making a reservation with us and agree to the booking conditions of any airline/contract principal whereby budgettraveluk is acting as an agent.

The following terms and conditions are applicable on all bookings whether for a holiday package, flights only, car hire or just an accommodation. There are 3 major parts of these conditions:

• Part 1 For all types/kinds of bookings (holiday, package, flight only, hotel only, car hire, insurance, any/all purchases)
• Part 2 Applies to all bookings classified as "Packages" under "Your Holiday Contract"
• Part 3 Additional conditions applicable to reservations termed as "Other Travel Arrangements"

The terms and conditions on this page may be modified at any time without prior notice. Revised terms become effective once posted and will not have retrospective effect on existing contractual arrangements.

1. Reservations shall be made over telephone, in person, online or by mail without any obligation.
2. Reservation is followed by a confirmatory email containing detailed traveller information, schedule, payment, company contact and terms & conditions.
3. Flight reservation/schedule details must be communicated to clients within 24 hours of reservation for errors/omissions in writing.
4. For reservations made over the Internet, full payment is normally required at time of reservation unless specifically stated in the booking process.
5. Where full payment is not made at time of purchase, the minimum deposit payable is £25. The initial deposit is non-refundable and required within 24 hours of reservation.
6. Tickets are only issued once agreed, replied, or confirmed by the traveller. Issued tickets are non-refundable, non-changeable and non-transferable (unless specified).
7. E-Tickets are issued and sent via email once full payment is made before the ticket time limit and after the schedule is confirmed in writing.
8. Where no email address is provided, the traveller may visit our office in person to collect tickets or request tickets by post.
9. The confirmatory email sent after telephonic/online reservation signifies that the buyer and seller "are in contract" as stated in the email.
10. After the initial deposit, the traveller may continue making part payments weekly/monthly or make the full remaining payment by the given deadline.
11. There will be no contract between seller and buyer until the card is charged or payment is made.
12. All or any call may be recorded for quality purposes. Customer personal information and payment details are only discussed with the customer themselves.
13. In case of technical errors in online reservation, no contract will exist between you and budgettraveluk.
14. The company may require third-party card verification documents where the cardholder name differs from the traveller name.
15. For adult travellers, travel information will only be communicated to the traveller themselves. Parents/Guardians may discuss details for minors or senior citizens above 60.
16. The deposit is deducted from the total ticket cost. Upon final payment, the flight schedule and price as applicable on date of full payment are re-communicated for reconfirmation.
17. If schedules/flight details/price are rejected by the traveller after purchase and before ticket issuance, the travel consultant will provide alternate flight options where a valid reason exists.
18. For deposit reservations, if at the time of ticket issuance the airline schedule changes, the traveller will be notified and alternate flight options will be offered. Fares and taxes may be revised by the airline at any instance unless the tickets are confirmed in writing, fully paid and issued same day.
19. In case of late payments, part payments, late schedule confirmations, or airline policy changes, availability of fares is confirmed only on full payment and on the same day of issuance.
20. A secondary schedule verification may also be sent prior to ticket issuance if required.
21. Cancellation will be charged if change factors are external or if flights are cancelled by the traveller.
22. The balance of your reservation should be paid before the given deadline. We do not send reminders. If balance is not paid, we reserve the right to cancel your reservation and retain your deposit.
23. All flight schedules should always be reconfirmed with the relevant airline/supplier at least 72 hours prior to departure.
24. For matters concerning flight services, delays, in-flight services, or airline operations — airlines are directly responsible and should be contacted directly.
25. Matters related to Visa, Transit, Passport or Travel Documents must be checked with the concerned consulate/embassy prior to travel. BudgetTravelUK does not bear any responsibility for travel documents.
26. For customer care, contact the designated managers or central customer services at customerservices@budgettraveluk.co.uk. Complaints about staff performance can be sent to complaints@budgettraveluk.co.uk.
    Complaint Process
    • 1
      Direct: Talk to the person who processed your booking.
    • 2
      Informal Stage 1: Seek help from the agent's supervisor.
    • 3
      Informal Stage 2: Put your case in writing via our Contact Page.
    • 4
      Formal: Write to the customer services manager at complaints@budgettraveluk.co.uk
    • 5
      Escalation: Contact the Manager Operations at om@budgettraveluk.co.uk
27. The only language in which the contract can be concluded is English.

Reservations can be made in any of the following modes. All terms apply without regard to the mode of reservation (except in person).

1. Online reservations are directly made and reserved by the traveller; the traveller is responsible for selecting correct flight timings and schedule.
2. Where a traveller sends a "Flight Order" or "Inquiry email", an agent will contact the inquirer to provide available options.
3. Upon completion of an online reservation, an auto-response is sent with schedule details.
4. Once payment is charged, a secondary email is sent from an agent to recheck all travel and payment details. This must be replied to before the deadline.
5. Full payment is normally required at time of booking unless specifically stated.
6. Once email is confirmed by the traveller and all instructions followed, E-tickets are issued same day or ASAP.
7. In the unlikely event of an administrative error resulting in an incorrect price, we reserve the right to correct the price. No contract will apply in this case.

1. The caller must note the agent's name and direct line for later reference.
2. All payment modes are available for telephonic reservations. Card details may be given over the phone.
3. The telephonic reservation is followed by a confirmatory email for rechecking purposes.
4. Instructions as laid out in the confirmatory email must be followed to receive E-tickets timely.
5. Where the concerned agent is unavailable and the ticket time limit is due to expire, callers should contact the section manager.

1. You are welcome to visit our office in person to make reservations, payments or collect tickets.
2. It is highly recommended to call before visiting so that your travel documents/tickets are ready for collection.

All clauses, terms and conditions as stated in this document apply on any or all kinds of purchase made through or from us.

1. Online, telephonic, in-person, or email flight reservations are all accepted.
2. One way, return, group, economy or business class reservations are bookable with us.
3. Flights from any airport, UK or worldwide, can be booked in currency and rate applicable in UK as on date of final payment.

1. Online, telephonic, in-person or email reservations are all entertained.
2. Single, double or group reservations at 3, 4 or 5 star standard are facilitated.
3. Accommodations worldwide with flights from any airport can be booked at UK currency conversion rates applicable on date of reservation.

Assistance is provided for Insurance, Car Hire, and Excursions where and when required.

We offer comfortable, convenient and speedy modes of payment for timely reservation and ticketing.

• Debit Cards: We accept Debit and Maestro cards.
• Credit Cards: We accept Visa, MasterCard, JCB, American Express and Diners Club.

*Third-party documentation policy applies where the cardholder name differs from the traveller. See Section 5.1.7 for details.

You may make cash payment in person or through transfer or bank deposit. We do not accept cash payments through postal mail.

Travellers may make cash payment in our office. We strongly recommend calling prior to arrival so we can have your documents ready.

1. Traveller may deposit cash in any Barclays Bank branch (call us for company bank account details). There is a 0.85% charge on cash payments per £100.
2. When making a cash deposit please quote your booking reference number or full name, and make a notification call to your agent once paid.

• Personal or Company Cheques are to be made payable to "budgettraveluk".
• We require ten working days for cheque clearance before tickets can be issued.
• Special clearance can be arranged with our bank at an additional cost of £15.
• We are unable to accept foreign currency cheques.

We are a registered ATOL & IATA organisation with a proud decade of services in the UK market. The air holidays in our brochure are ATOL protected by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure you are not stranded abroad. Visit www.atol.org.uk for further information.

Once the reservation is completed and the confirmatory email is sent, you are informed of the total cost and requested to verify the same with your bank. You may be required to provide the exact transaction amount (in pounds and pence) or the authorisation code to guarantee precision.

1. If satisfactory documents are not provided, our verification officer reserves the right to terminate the reservation with or without cancellation charges.
2. The cardholder/traveller may alternatively switch to cash payment or bank transfer, where no photo ID or documents are required.
3. One may visit our office with all documents to avoid faxing/mailing third-party card documents.

Changes before ticket issuance are regulated in accordance with airline and company policy. Changes cannot be guaranteed and depend on availability of seats, fares and classes. Changes incur cost differences/penalties.

Name changes can only be done through re-booking of seats. As we sell special and promotional fares, it is possible that upon re-booking the same fare, dates or prices may not be available. Any fare/cost difference will be payable by the traveller.

Date changes require booking the cheapest available fare on the new date. Fares are revised every 24 hours and may be raised at any instance. Fare differences in addition to any date-change penalty will be payable by the traveller.

Once tickets are issued, all tickets are strictly Non-refundable, Non-changeable and Non-transferable under any circumstances (unless specified). Name changes on issued tickets are not permitted under any circumstances.

Should you for any reason have to cancel your booking, you must give us written notice of cancellation signed by the person who originally made the booking.

Where a cancellation is requested by the traveller, the airline cancellation policy as well as company cancellation terms are applicable. Minimum cancellation charges where e-tickets are not issued: £100 per reservation/per person (please confirm with your agent as policy may vary).

A traveller may be requested to provide appropriate documents/letters from the airline where the airline cancels flights before departure/return.

In situations where an airline is non-operational, grounded, suspended, bankrupted or on strike, contact the airline head office directly. Grounded/bankrupt airline refunds may be very lengthy and bear no guarantee of liability from the agency.

Package/Hotel reservations should be considered FULLY NON-REFUNDABLE, NON-CHANGEABLE AND NON-TRANSFERABLE unless specified. The following scale of charges applies to package cancellations:

After departure there will be no refund of any unused component of your holiday.

Goods/services purchased from budgettraveluk consist of a valid ticket number, hotel booking, and/or car hire. The transaction shall constitute as completed upon provision of the eticket/hotel voucher/car hire voucher. The actual operation of a flight, hotel or car company is not part of budgettraveluk's responsibility.

• Availability of seats and fares are indicative and will be confirmed only upon payment confirmation.
• Deposits are non-refundable and hold the seat only (not the fare). Any fare difference at final payment will be charged accordingly.
• Kindly re-confirm your flight schedule with us at least 48 hours before weekday flights and 72 hours before weekend flights.
• BudgetTravelUK is part of the More Sand Ltd group (ATOL #3517) dealing in worldwide flights and holiday packages.
• All monies paid are ATOL protected by the Civil Aviation Authority for all airlines covered by IATA.

We regret we cannot accept liability and no compensation will be payable if performance of our contractual obligations is prevented or affected by circumstances amounting to 'force majeure' — including war, civil strife, industrial dispute, natural disaster, adverse weather, fire, terrorist activity and all similar circumstances beyond our control.

First class services are designated by the letters A, P or F; Business/Club Class by J, C or D. Any other letter usually indicates Economy Class or Premium Economy. Please enquire with your agent before ticket issuance.

Where a fare is designated provisional, this means the airline or tour operator has yet to confirm the exact fare. This fare may be subject to change.

Where itinerary prices are quoted in a foreign currency, the amount payable is subject to the rate of exchange at time of final payment. Currency rates may fluctuate and cause a difference in final payment.

1. Scheduled Airline Flight — One flight on a regular systematic service available to the general public.
2. Scheduled Airline — An airline operating Scheduled Airline Flights as all or part of its business.
3. Insured Person — A person who has booked a ticket within the United Kingdom for one or more Scheduled Airline Flights through the Master Policy Holder.
4. Insolvency — Where the Scheduled Airline enters into insolvency winding up as defined by Rule 4.151 of the Insolvency Rules 1986.
5. Net Ascertained Financial Loss — The amount paid by the Insured Person for the purchased price of the Scheduled Airline Flight on the airline suffering insolvency.
6. Package — A pre-arranged combination of at least two of: (a) Transport, (b) Accommodation, (c) Other services forming a significant part of the package, booked together at an inclusive price.

1. Where the insurance was affected after the date of the first threat of insolvency.
2. Recoveries and/or refund from credit cards and charge cards.
3. As more fully defined in the Master Policy.