We need to collect, use and disclose personal information to perform our duties as a travel agent, namely, making and managing travel bookings on behalf of our customers. During the course of our relationship we may collect the following:

We usually collect your personal data from the information you submit during your relationship with us. The above data may be collected from the following sources:

• Information generated about you when you purchase or make enquiries regarding a travel arrangement; via the phone, email or website
• When you subscribe to receive marketing from us (e.g. e-newsletters)
• When you speak to our customer services team
• When you enter competitions or register for promotions

Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for us to collect, use and disclose the other person's personal information in accordance with this Notice.

• 1. Contractual
  • In order to perform our duties as a travel agent. The consequences of not providing this information is that we will be unable to complete your booking.
  • Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements.
• 2. Legitimate Interest
  • For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service.
  • Your information may also be utilised for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking and to allow us to contact you for customer service.
  • We may use your personal information to send you targeted marketing activities; about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it.
• 3. With Your Consent
  • In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares.

• Personal data is retained as long as is necessary, for the purpose that it was originally obtained.
• To protect us against any contractual claims, generally for a period of 6 years.
• Records are kept in line with legal and regulatory requirements / guidance.

Below is a list of the rights that you have regarding the personal information that we process. You have the right to:

• Confirm with us that we are processing your data
• Request access to the personal data we hold
• Have data amended if it is inaccurate or incomplete
• Request that we delete your personal data if there is no compelling reason for its continued processing
• Request that we remove your consent

When you visit our website, use any of our mobile applications or open communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address.

We collect your Internet Protocol ("IP") addresses to track and aggregate non-personal data. For example, to monitor the device, browser utilised and geographic locations from where customers and visitors navigate our site.

The internet pages of Budget Travel UK use cookies, text files that are stored in a computer system via an internet browser. Using these cookies, we can provide users of this website with a more user-friendly experience that would not be possible without the cookie setting.

In addition to the first party cookies mentioned above, we may use anonymised third-party web analytics services on our websites and mobile apps, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, to help us analyse how visitors use our websites and apps.